Shipping & Production Times – CleanOS Smartbrush

Ultimo aggiornamento: November 2025

Welcome to the page dedicated to Smartbrush production and delivery times.
Here you'll find all the official information on when you'll receive your device and how we handle shipping, logistics, and updates.

1. How the production process works

The Smartbrush is a custom-made device based on your intraoral scan .
For this reason, the production process only begins after the scan has been completed at one of our Partner Clinics .

Production phases

  1. Order Confirmed – Receive our order confirmation email.
  2. Intraoral Scanning – At an Authorized Partner Clinic.
  3. Digital processing and modeling – Your impression is converted into a customized head.
  4. Smartbrush Production – Assembling the device with your custom head.
  5. Quality control – Technical and functional verification.
  6. Shipping – Tracked courier shipping.

2. Delivery times

CleanOS is an early-stage startup and is optimizing its entire production process.
Deliveries follow the chronological order of confirmation + scanning performed .

Current timelines

  • The devices included in the first batch will be delivered by July 31, 2026 .
  • All customers who complete the scan by January 30, 2026 , are part of this batch.
  • Subsequent deliveries will take place during 2026 , with possible variations due to the innovative nature of the product.

Possible delays

Due to the complexity of customization, delays may occur.
In these cases:

  • We will inform you promptly via email or WhatsApp;
  • You will receive updates on the new expected deadline.

The delay does not constitute a breach if it remains within reasonable limits or is due to force majeure.

3. Shipping costs

Shipping costs are shown in the checkout before final payment.
They may vary based on:

  • geographical destination,
  • any taxes or customs duties outside the European Union.

For orders to Italy, shipping is generally standard with tracked courier.

4. Intraoral scanning: when it is included

The scan is free if performed at an authorized Partner Clinic .

Free admission is not guaranteed when:

  • cancel the appointment on the same day,
  • you don't show up,
  • you turn to a non-affiliated studio.

In these cases, any costs will be borne by you.

5. Where we ship

We currently ship to:

  • Italy 🇮🇹
  • EU countries
  • United Kingdom (duties applicable)
  • Other selected countries (visible in checkout)

If your area is not available, contact us and we will provide personalized assistance.

6. Order Tracking

When your Smartbrush ships, you will receive:

  • shipping confirmation email,
  • Tracking link to follow the delivery in real time.

7. Order cancelled for medical reasons (suitability)

In some cases the device cannot be customized for specific anatomical or clinical conditions.
If the Partner Clinic determines that you are not suitable , CleanOS will:

  • does not produce the device;
  • cancel order ;
  • refunds the customer , unless the condition was already known/published in our guidelines before purchase.

8. Contact details for assistance

For any communication or request:

📩 Email: marketing@thecleanos.com
📱 WhatsApp: +39 351 4182402

We're available for order updates, scanning support, and scheduling information.

9. Legal Notice

The information on this page summarizes the relevant parts of the Smartbrush Terms and Conditions of Purchase .
For the full version, please see the Terms page on our website.